Engagement Models Built Around How You Operate
A private dental practice, a growing DSO, and an independent billing company do not operate the same way. Medgeene offers three transparent commercial structures—never taking a percentage cut from your hard-earned collections.
Dedicated FTE
A named, dedicated billing specialist working set daily shifts directly within your software as an extension of your back office.
- ✓ Consistent, named staff member
- ✓ Direct day-to-day team communication
- ✓ Easily scale capacity as volume grows
- ✓ Practice-specific SOP implementation
Flat Retainer
A fixed monthly scope and fee covering the billing workflows you hand off. Immune to claim volume swings or collections spikes.
- ✓ Predictable, budget-safe monthly cost
- ✓ Defined deliverables with no surprise fees
- ✓ Covers assigned tasks end-to-end
- ✓ Zero per-claim or collection tracking
Hourly Model
Pay strictly for active hours logged with no monthly minimum commitment. The ideal low-risk structure to clear aged AR backlogs.
- ✓ $10/hr with zero minimum commitments
- ✓ Test our workflows before scaling up
- ✓ Ideal for seasonal volume or AR cleanup
- ✓ 100% itemized, auditable timesheets
Direct Comparison
Compare Engagement Features
| Operational Metric | Dedicated FTE | Flat Retainer | Hourly ($10/hr) |
|---|---|---|---|
| Cost Structure | Fixed per assigned specialist | Fixed monthly fee for agreed scope | $10/hour, billed only for hours worked |
| Best Fit | Practices wanting direct daily staff to manage | Practices wanting total budget certainty | Irregular volume, or testing our team first |
| Scalability | Add hours or staff as patient volume grows | Scope adjusted as locations expand | Scales naturally with zero contract renegotiations |
| Day-to-Day Contact | Named team member(s) | Dedicated team managed to agreed scope | Assigned team specialist with timesheet logs |
| Minimum Commitment | Monthly ongoing | Monthly scope | None |
| Internal Workflows Covered | All models include access to: Eligibility, Claims Submission, Denial Management, AR Calling, and Payment Posting. | ||
Offshore India Delivery Center • US Healthcare Focused
Medgeene's team operates under strict HIPAA compliance across every engagement. Work is white-label throughout, so whether you operate an independent dental office or a medical billing agency, your patients and clients only ever see your brand name.
Got Questions?
Frequently Asked Questions
Which engagement model is right for my practice?
It depends on your current volume and how hands-on you want to be. Dedicated FTE suits practices and billing companies that want direct control over a named team member's day-to-day schedule; Flat Retainer suits those wanting a defined scope handled for one predictable monthly fee; Hourly ($10/hr) suits irregular volume or testing our quality before committing.
How does hourly billing work?
Work is billed at $10 per hour, with no minimum monthly commitment. You pay only for hours actively logged inside your practice management system, making it easy to eliminate aged AR backlogs without long-term contracts.
Can I switch engagement models later?
Yes. Many practices start with our $10/hour model to evaluate clean-claim speed and AR recovery, then transition into a Dedicated FTE or Flat Retainer structure as their patient roster expands.
How is patient data protected with an offshore delivery team?
Every engagement adheres to strict HIPAA protocols. Specialists connect directly to your PMS via encrypted remote desktop tunnels (RDP/VPN). Data is never stored locally on our machines, and our facilities operate under biometric access and clean-desk policies.
Do billing companies work with Medgeene the same way practices do?
Yes. Medical and dental billing companies engage Medgeene under all three models, utilizing our team as white-label back-office capacity behind their own client-facing relationships.