Medical Accounts Receivable (AR)

A claim was submitted six weeks ago and still hasn't been paid, but nobody's called the payer to find out why. That unpaid balance sits on your books, quietly aging past the point where it's easy to collect.

Where AR Breaks Down

Once a claim is submitted, it needs to be tracked—and if it isn't paid within the expected window, someone needs to call the payer, find out why, and push it toward resolution. Most practices don't have the bandwidth to work every aging claim consistently, so balances slip past 60, 90, and 120 days, where they become far harder to collect and start showing up as real losses on the books.

What We Handle

• Aging report review and prioritization by claim value and age
• Outbound calls to payers on unpaid and underpaid claims
• Appeals for denied or partially paid claims
• Patient balance follow-up where applicable
• Root-cause tracking to prevent repeat denials
• Monthly AR aging and collections reporting

We work your aging claims consistently, so balances get resolved before they become write-offs.

How It Works

What Changes When You Hand This Off

Aging balances shrink instead of piling up, and money that was at risk of being written off gets recovered. Your team is freed from spending hours on hold with payers, and your collections become more predictable month to month. Every follow-up follows the same HIPAA-compliant workflow trusted across Medgeene's medical revenue cycle management services.